If Live Streaming is not working properly, follow these steps to identify and resolve the issue.
1. Verify that you meet the requirements to access Live Streaming
You must meet the following requirements:
- Have an active and verified Betano account.
- Maintain an available account balance of S/50 or more.
- Have had a settled bet within the last 3 calendar days (Free Bets are not considered).
- Have an open bet placed within the last 7 calendar days.
2. Refresh the page
- Refresh the page in your browser to re-establish the connection.
- If you are using the web version, make sure your browser is up to date and that no extensions are blocking multimedia content.
3. Allow video playback
- Check that you do not have ad blockers or browser settings that prevent video playback.
- If you are using a mobile device, make sure your Wi-Fi or mobile data connection is stable.