If you believe your Casino bet was paid or settled incorrectly, you can file a dispute (or complaint) so we can review your case. Follow these steps:
- To dispute a Casino bet, first go to My Account → History → Transactions and locate the Bet ID you need help with.
- Contact us with the Bet ID and details about what happened: what result or payout you expected, what was reflected in your account, and a screenshot if you have one. You can do this via live chat or through the form available at the bottom of this page.
Why the ID is important: With this information, our team can immediately identify the game, date, time, bet type, and amount, which speeds up the review and allows us to give you a more accurate response.
Please note that the review may confirm that the original payment or settlement was correct, according to the game’s rules.