In the Player Protection section of your account, you have various tools available that allow you to manage your gaming activity responsibly and maintain control over your experience.
Temporary Account Closure
The Temporary Account Closure option allows you to temporarily suspend your account access for a specified period.
Temporary closure:
Is activated from the moment you set it
Remains in effect for the period you select:
24 hours
48 hours
7 days
30 days
You can apply temporary closure to:
Sports Betting – Virtual
Casino
Keep in mind that:
You can extend the duration of the temporary closure or apply it to more products at any time, with immediate effect
If you wish to reduce the duration of the temporary closure or apply it to fewer products already selected, the request will be considered after 7 days
Self-Exclusion
The Self-Exclusion option allows you to restrict your access to one or both gaming products for a longer period.
Self-exclusion:
Is active from the moment you set it
Remains in effect for the period you select:
6 months
12 months
24 months
Indefinitely
You can apply self-exclusion to:
Sports Betting – Virtual
Casino
Modification of Self-Exclusion
From the Player Protection section, keep in mind that:
You can extend the self-exclusion period or exclude more products at any time, with immediate effect
To reduce or deactivate a self-exclusion, your request will be reviewed after you provide an explanation
If the request is approved, the changes will take effect within 7 days