How do I verify my withdrawal method?

To verify your withdrawal method on Betano, you must upload a document confirming that you are the owner of the payment method you use. Betano usually requests this for your first withdrawal; once the method is approved, your subsequent withdrawals are processed automatically unless an additional review is required.

What document do I need to verify my Betano withdrawal bank account?

For a bank account (bank transfer), upload one of the following documents:

• Bank statement downloaded as a PDF from your online banking.
• Bank certification or letter issued by your financial institution.
• Screenshot of the account information or account details section of your mobile or banking app.

The document must meet the following requirements:

• Exclusive ownership: the account must be in your name; third-party, family member, or business accounts are not accepted.
• Visible information: it must show your full name, the account number or interbank code (CCI), and the bank logo. Past transfer receipts and balance screenshots that do not show your full name and the account number or CCI are not accepted.
• Validity: the document must not be more than 3 months old.

What document do I need to verify my Betano credit or debit card?

For a credit or debit card, upload a clear photograph of the front of your physical card. The photo must follow these security rules:

• Visible: the cardholder's full name, expiration date, first 6 digits, and last 4 digits of the card number.
• Covered: the 6 middle digits of the card number.
• Back and security code: never send a photo of the back of your card or disclose the security code (CVV/CVC).

If your card is virtual or does not have the name printed on it, attach a screenshot of your bank's app showing your name as the cardholder and the card digits, or a statement associated with the card.

What document do I need to verify my Betano digital wallet?

For a digital wallet, upload a screenshot of the Profile / Settings section of the wallet app. The screenshot must show:

• Your full name as the account holder, matching the name on your Betano account.
• The wallet's ID, email address, or account number.
• The platform's logo.

How do I upload my withdrawal method document on Betano?

1. Log in to your Betano account.
2. Go to Profile.
3. Select Verification Process.
4. Choose Bank Statement if you are verifying a bank account, or Other document if you are verifying a card, digital wallet, or another payment method.
5. Attach your files in JPG, PNG, or PDF format, with a maximum size of 10 MB each.
6. Click Submit / Upload.

Each file must be complete and legible, without flash reflections, cropped edges, or digital edits.

How long does it take to verify my withdrawal method on Betano?

Betano reviews your documents within 72 business hours and notifies you by email and with a message in your account when the method has been validated. When the method is marked as Verified, your withdrawal request continues its automatic processing.