When you initiate a withdrawal, the request goes through several steps before completion.
1. How to check the progress of your withdrawal
The progress of your withdrawal request will be automatically displayed on the Withdrawal Submission page as soon as you start the withdrawal from Account > Transactions > Withdrawal.
You can also track the progress of your withdrawal and receive real-time updates from My Account > History > Transactions. Your withdrawal request will be shown there along with its current status.
Kindly note that once your withdrawal has been successfully completed, you will receive a real-time push notification on your device confirming the successful transaction.
2. Verification requirements
If your account or the selected payment method is missing verification documents, the withdrawal status "Action Required" will appear.
A message will clearly indicate which documents are needed.
You will be directed to the verification screen to upload the required documents.
Once verification is completed, your withdrawal will continue processing.
3. Withdrawal processing statuses
A. Withdrawal in processing queue
Once your withdrawal enters the processing queue, the following status will appear both on the Withdrawal Submission Page and in the Transaction History:
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Withdrawal in process
Reviewing your withdrawal
Your withdrawal request has been received and is awaiting processing.
Withdrawal sent to provider
Once the withdrawal is sent to the provider, the status changes to:
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Withdrawal in process
Finalizing your withdrawal
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Withdrawal successful!
In this phase, your funds have been sent by Betano and are currently being processed by the financial institution.
B. Withdrawal not yet placed in processing queue
If the withdrawal has not yet been placed in the queue, the following messages will appear:
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Withdrawal in progress
Reviewing your withdrawal
It is taking longer; stay tuned for updates.
This status means your transaction is taking longer to complete, as it is currently under additional review to ensure accuracy and security.
Cancellation option
If your withdrawal has not yet been sent to the provider, you will have the option to cancel it using the Cancel button in the Transaction History.