If you notice a deposit transaction in your account that you don’t recognize, don’t worry. It might be a mistake, a duplicated payment attempt, or an unauthorized activity. Here’s how to review the situation and what steps to take.
What to check first
- Go to My Account > History > Transaction to review all recent deposits.
- Check if you tried to make a deposit that may have been processed partially or more than once.
- Make sure no one else has access to your Betano account or device.
- Confirm whether someone with access to your payment method (such as a shared card or wallet) could have completed the deposit.
What to do if you’re sure it wasn’t you
- Save any proof or screenshot from your bank or wallet showing the charge.
- Make sure the amount hasn’t already been refunded automatically.
- Contact us as soon as possible via the chat button below so we can investigate the transaction.
- If the charge was unauthorized, we’ll guide you through the next steps.
🔐 Additional security tips
- Change your password if you think someone accessed your account.
- Enable extra verification if available.
- Avoid sharing devices or payment methods with others.