At Betano, we protect your information and your money. That’s why the withdrawal method you use must be in your name.
Why am I getting an error when withdrawing to my wallet?
To withdraw to any wallet (Yape, Plin, Bim, etc.), the phone number associated with your Betano account must be the same as the one associated with your wallet. If they don’t match, the system will display an error and you won’t be able to complete your withdrawal.
What should I do if I’m having problems withdrawing with Yape?
If you are the account holder of the Yape account you are trying to withdraw from and are experiencing any issues with your withdrawals, we will need you to send us proof of ownership of your phone line.
It must include:
- Full name
- Phone number
- Logo and/or name of the company that issued the document
You can send us a certificate of ownership or a recent bill (no more than 6 months old) for your phone line.
How do I send my proof of ownership?
- Scroll to the bottom of this page and open the contact form.
- Under Category, select KYC, and under Topic, select Payment method verification.
- In the Description, briefly explain the reason and include any relevant details (account/user number, reference, etc.).
- Under Attachments, upload the requested document.